Refund & Cancellation Policy

At VOLTZ MOBILITY INTERNATIONAL PRIVATE LIMITED, we are committed to transparent, fair, and customer-friendly commercial practices. This policy outlines terms governing pre-bookings, reservation cancellations, and refund processing.

1. Vehicle Pre-Booking Cancellations

Customers who place an advance reservation or pre-booking for an upcoming VOLTZ electric two-wheeler may cancel their booking at any point prior to vehicle invoice generation and physical dispatch from our manufacturing facility.

2. Refund Timelines & Methods

Upon verified cancellation request received through our authorized dealership or via written email to info@voltzmobility.com:

• The eligible booking deposit will be refunded in full to the original source of payment (bank account, UPI, or card).
• Refunds are initiated within 7 to 10 business days of cancellation approval.
• Standard statutory bank processing delays may apply depending on your financial institution.

3. Post-Delivery Policy

Once a vehicle has undergone formal RTO registration, road tax payment, and physical customer handover from an authorized dealership, vehicle return or refund is not permitted under applicable Indian motor vehicle laws. Any manufacturing or performance issues are covered under the comprehensive VOLTZ Manufacturer Warranty.

4. Dealership & Franchise Deposits

Commercial earnest money, dealership application security deposits, or franchise allocations are governed by the specific terms of the formal Dealership Agreement executed between the parties.